Everything you need to know about how we operate—from our company details and policies to the terms that shape our business relationships.
Information Pursuant to § 5 DDG
RAK Enterprise GmbH.
Lübecker Str. 51
10559 Berlin
Germany.
Wiesendamm 15 u. 17
13597 Spandau (Berlin)
Germany.
Registered Office: Berlin, Germany
Managing Director: Tomasz Bałazy
VAT Identification Number pursuant to § 27a German VAT Act (UStG): DE354152101
Commercial Register: HRB 241674 B
Register Court: Amtsgericht Charlottenburg
Contact Information.
Telephone: +49 152 15065906
Email: info@rakenterprisegmbh.com
Responsible for Content.
Responsible for the content of this website pursuant to applicable German law:
Tomasz Bałazy
Managing Director
RAK Enterprise GmbH
Wiesendamm 15 u. 17
13597 Spandau (Berlin)
Germany.
Consumer Dispute Resolution.
RAK Enterprise GmbH is not obligated to participate in dispute resolution proceedings before a consumer arbitration board and does not voluntarily participate in such proceedings.
The European Commission's Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is no longer available for submitting or processing consumer disputes.
Liability for Content
As a service provider, RAK Enterprise GmbH is responsible for its own content on this website in accordance with applicable German law.
We make reasonable efforts to ensure that the information provided on this website is accurate, complete, and up to date. However, we cannot guarantee that all content is always free from errors or omissions.
We are not obligated to monitor transmitted or stored third-party information or to investigate circumstances indicating illegal activity, except where required by applicable law.
Our obligations to remove or block access to information under generally applicable laws remain unaffected.
If we become aware of any specific legal infringement relating to content published on this website, we will review the matter and take appropriate action without undue delay.
Copyright
The content and materials published on this website, including but not limited to texts, product descriptions, photographs, images, graphics, logos, designs, videos, documents, and other visual or written materials, are protected by applicable copyright and intellectual property laws.
Unless otherwise stated, the copyright and other intellectual property rights in the content of this website belong to RAK Enterprise GmbH or to the respective rights holders.
Any reproduction, editing, distribution, public communication, publication, or other use of the content of this website beyond the limits permitted by applicable law requires the prior written consent of the respective rights holder.
The downloading, copying, or use of website content is permitted only for personal, non-commercial purposes, unless expressly permitted otherwise.
The use of our content, trademarks, logos, product images, or other materials for commercial purposes without prior written permission is prohibited.
Where content on this website has been provided by third parties, the rights of the respective third-party rights holders remain unaffected.
Trademarks and Third-Party Rights
All trademarks, brand names, product names, logos, and other protected designations displayed on this website remain the property of their respective owners.
Unless expressly stated otherwise, the use of third-party trademarks or product names on this website does not imply any ownership of, affiliation with, sponsorship by, or endorsement from the respective trademark owner.
RAK Enterprise GmbH respects the intellectual property rights of manufacturers, suppliers, business partners, and other third parties.
Product images, technical information, specifications, descriptions, and other materials relating to third-party products may be provided by manufacturers, suppliers, or other authorized sources and remain subject to the rights of their respective owners.
If you believe that any content published on this website infringes your intellectual property rights, please contact us at: info@rakenterprisegmbh.com
We will review substantiated notices of alleged infringement and take appropriate action where required by applicable law.
Website Availability & Information
RAK Enterprise GmbH makes reasonable efforts to ensure that the information provided on this website is accurate, complete, and up to date.
However, product information, specifications, images, prices, availability, delivery information, and other content may change without prior notice. We do not guarantee that all information is free from errors, complete, or continuously up to date.
The availability of products displayed on this website does not necessarily constitute a binding offer or guarantee of availability. A product may become unavailable before an order or enquiry is processed.
Temporary interruptions, technical errors, maintenance, security measures, or circumstances beyond our reasonable control may affect the availability of this website.
RAK Enterprise GmbH reserves the right to modify, suspend, or discontinue parts of the website or individual services where necessary.
This section does not limit any mandatory statutory rights or obligations applicable to consumers or business customers.
Contact & Legal Notices
If you have any questions regarding this website, our company, our products, or any legal matter relating to the content published on this website, please contact us directly.
RAK Enterprise GmbH
Wiesendamm 15 u. 17
13597 Spandau (Berlin)
Germany
Telephone: +49 152 15065906
Email: info@rakenterprisegmbh.com
We will review and respond to legitimate enquiries as soon as reasonably possible.
Nothing in this Imprint is intended to exclude or restrict any rights or obligations that cannot be excluded or restricted under applicable law.
Last updated: September .
Last updated: September .
RAK Enterprise GmbH ("RAK Enterprise", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, contact us, submit an enquiry, request a quotation, place an order, or otherwise interact with us.
01. Data Controller
The controller responsible for the processing of your personal data is:
RAK Enterprise GmbH
Wiesendamm 15 u. 17
13597 Spandau (Berlin)
Germany
Commercial Register: HRB 241674 B
Register Court: Amtsgericht Charlottenburg
Managing Director: Tomasz Bałazy
VAT ID: DE354152101
Telephone: +49 152 15065906
Email: info@rakenterprisegmbh.com
02. Personal Data We Process
Depending on how you interact with us, we may process the following categories of personal data:
03. Purposes of Processing
We process personal data only where necessary and for the following purposes:
04. Legal Basis for Processing
We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Depending on the circumstances, processing is based on one or more of the following legal grounds:
05. Data Sources
We generally collect personal data directly from you when you contact us, request a quotation, place an order, enter into a contract, submit an enquiry, or otherwise interact with us.
In certain circumstances, we may also receive information from third parties, including business partners, suppliers, payment providers, delivery companies, and publicly available sources.
06. Cookies and Similar Technologies
Our website may use cookies and similar technologies to ensure the proper functioning of the website, remember preferences, improve performance, and understand how visitors use our website. Where required by applicable law, we will obtain your consent before placing or using non-essential cookies. You may manage your cookie preferences through our cookie consent mechanism or your browser settings.
07. Website and Server Log Data
When you visit our website, certain technical information may be automatically collected by our hosting and IT systems. This may include:
08. Customer Accounts
Where our website provides customer account functionality, we process the information necessary to create and manage your account. This may include your name, contact details, company information, login information, billing information, delivery information, and order history. Account information is processed to provide account functionality, manage orders and contracts, and provide related services.
09. Orders, Contracts and Payments
When you purchase products or enter into a contract with us, we process the personal data necessary to complete and manage the transaction.
Payment information may be processed by third-party payment service providers where applicable. Such providers may process your information in accordance with their own privacy policies.
10. B2B Customers and Business Contacts
As a B2B electronics trading company, we may process personal data relating to representatives, employees, contact persons, directors, and other individuals associated with our customers, suppliers, manufacturers, distributors, and business partners. This may include names, business contact details, company information, job titles, correspondence, contractual information, quotation information, and transaction records. We process this information to establish and maintain business relationships, communicate with business contacts, perform contracts, process orders, and comply with legal obligations.
11. Communication and Customer Support
If you contact us by email, telephone, contact form, or another communication channel, we may process the information you provide in order to respond to your request. Depending on the nature of your enquiry, this may include your name, contact details, company information, order information, and the content of your communication.
12. Marketing Communications
Where permitted by applicable law, we may use your personal data to provide information about our products, services, offers, and other business-related communications. Where prior consent is required, we will send marketing communications only after obtaining your consent. You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant communication or by contacting us.
13. Data Sharing and Recipients
We may disclose personal data to third parties where this is necessary for the purposes described in this Privacy Policy and where a valid legal basis exists.
We do not sell personal data to third parties.
14. Data Processors and Service Providers
We may engage external service providers to process personal data on our behalf. Where such providers act as data processors under applicable data protection law, we require appropriate contractual arrangements and safeguards in accordance with Article 28 GDPR. Our service providers may only process personal data in accordance with our instructions and applicable legal requirements.
15. International Data Transfers
Some of our service providers or business partners may process personal data outside the European Economic Area (EEA). Where personal data is transferred outside the EEA, we ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place where required.
16. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. Contractual, accounting, tax, and commercial records may be retained for statutory periods under applicable German law. Once the applicable retention period has expired, personal data will be deleted or anonymized unless further retention is legally required or necessary for the establishment, exercise, or defense of legal claims.
17. Data Security
We take appropriate technical and organizational measures to protect personal data against unauthorized access, accidental or unlawful destruction, loss, alteration, disclosure, or other unauthorized processing. Our security measures may include access controls, authentication procedures, encryption where appropriate, system monitoring, backups, and organizational security measures. However, no method of transmitting or storing information can guarantee absolute security.
18. Your Data Protection Rights
Subject to the conditions and limitations established by applicable law, you may have the following rights:
To exercise your rights, please contact us using the contact details provided in Section 01 of this Privacy Policy. We may need to verify your identity before processing certain requests.
19. Right to Lodge a Complaint
If you believe that the processing of your personal data violates applicable data protection law, you have the right to lodge a complaint with a competent data protection supervisory authority. In Germany, you may contact the data protection supervisory authority responsible for the federal state in which RAK Enterprise GmbH is established or another competent supervisory authority where permitted under the GDPR.
20. Automated Decision-Making and Profiling
Unless otherwise stated, we do not use your personal data for automated decision-making that produces legal effects or similarly significantly affects you. Where automated decision-making or profiling is used in a manner covered by Article 22 GDPR, we will provide the information and safeguards required by applicable law.
21. Third-Party Websites and Services
Our website or communications may contain links to websites, applications, or services operated by third parties. We are not responsible for the privacy practices, content, or security of third-party websites or services. We recommend reviewing the privacy policies of third parties before providing them with personal data.
22. Children's Privacy
Our products and services are primarily intended for adults and business customers. We do not knowingly collect personal data from children where doing so would violate applicable data protection law. If you believe that a child has provided personal data to us unlawfully, please contact us so that we can take appropriate action.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business activities, services, technology, or applicable legal requirements. The updated version will be published on our website. We recommend reviewing this Privacy Policy periodically to remain informed about how we process personal data.
24. Contact Us
If you have questions about this Privacy Policy, our processing of personal data, or wish to exercise your data protection rights, please contact RAK Enterprise GmbH using the contact details provided in Section 01 of this Privacy Policy.
Last updated: September .
01. General Provisions
These Terms and Conditions govern the use of the services and the purchase of products offered by RAK Enterprise GmbH. They apply to all contracts concluded with our customers, unless expressly agreed otherwise in writing.
Our products and services are available to both business customers (B2B) and consumers (B2C). Additional provisions may apply depending on whether the customer acts as a consumer or as a business.
02. Contracting Party
The contracting party is:
RAK Enterprise GmbH
Wiesendamm 15 u. 17
13597 Spandau (Berlin)
Germany
Commercial Register: HRB 241674 B
Register Court: Amtsgericht Charlottenburg
Managing Director: Tomasz Bałazy
VAT ID: DE354152101
Telephone: +49 152 15065906
Email: info@rakenterprisegmbh.com
03. Products and Services
We offer electronics, electronic components, devices, accessories, and related products and services. Product descriptions, specifications, images, availability, and prices are provided based on the information available at the time of publication.
Minor deviations in appearance, packaging, technical specifications, or product presentation may occur where such deviations do not materially affect the functionality or agreed characteristics of the product.
04. Product Information and Availability
Product availability displayed on our website is subject to change. A product shown as available does not necessarily constitute a binding offer to conclude a purchase contract.
If a product becomes unavailable after an order has been submitted, we will inform the customer as soon as reasonably possible.
05. Orders and Contract Formation
Customers may submit orders through the available ordering channels provided by RAK Enterprise GmbH. The submission of an order constitutes an offer by the customer to conclude a purchase contract.
A contract is concluded when RAK Enterprise GmbH accepts the order, confirms the order, dispatches the goods, or otherwise clearly accepts the customer's offer.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including incorrect product information, pricing errors, lack of availability, or suspected fraudulent activity.
06. Prices
The applicable prices are those stated at the time of the order, unless otherwise agreed in writing.
Unless expressly stated otherwise, prices may be subject to applicable VAT, shipping charges, customs duties, or other additional costs depending on the customer's location and the nature of the transaction.
For B2B customers, individually agreed prices, quotations, discounts, and commercial terms may apply.
07. Payment
Customers are required to pay the agreed purchase price using the payment method made available or agreed for the relevant transaction.
Depending on the customer and transaction, available payment methods may include:
For B2B transactions, payment terms may be separately agreed in quotations, contracts, purchase orders, or invoices.
08. Delivery and Shipping
Products will be delivered to the delivery address provided by the customer or otherwise agreed between the parties.
Delivery times are estimates unless a specific delivery date or period has been expressly agreed as binding.
Shipping costs, delivery conditions, and applicable logistics arrangements will be communicated to the customer where relevant.
09. Transfer of Risk
For consumer transactions, the transfer of risk takes place in accordance with the mandatory provisions of applicable consumer protection law.
For B2B transactions, the transfer of risk shall be determined by the applicable statutory provisions unless otherwise agreed in writing.
10. Right of Withdrawal for Consumers
Consumers may have a statutory right of withdrawal for distance contracts, subject to the applicable legal requirements and statutory exceptions.
Where a right of withdrawal applies, the customer will receive the relevant withdrawal information and instructions as required by applicable law.
The right of withdrawal does not apply where a statutory exception applies.
11. Returns
Returns must be handled in accordance with the applicable statutory rights, the relevant order terms, and any return instructions provided by RAK Enterprise GmbH.
Customers should include sufficient information with returned goods to allow us to identify the relevant order and process the return efficiently.
12. Warranty and Liability for Defects
Customers are entitled to the statutory warranty rights applicable to the relevant transaction.
In the event of a defect, customers should contact us and provide appropriate information regarding the product and the nature of the defect.
For B2B customers, the applicable statutory provisions and any separately agreed commercial terms shall apply.
13. Limitation of Liability
RAK Enterprise GmbH shall be liable without limitation where required by mandatory applicable law, including in cases involving intent, gross negligence, injury to life, body or health, or other circumstances for which liability cannot legally be excluded or limited.
To the extent permitted by law, liability for ordinary negligence shall be limited in accordance with the applicable statutory provisions.
14. Customer Obligations
Customers are responsible for providing accurate and complete information necessary for the processing of orders and contracts.
Customers must:
15. Intellectual Property
All content made available through our website, including texts, images, graphics, logos, product descriptions, designs, and other materials, is protected by applicable intellectual property laws unless otherwise stated.
Such content may not be reproduced, distributed, modified, or commercially exploited without our prior written permission or the permission of the respective rights holder, unless permitted by law.
16. Website Use
Customers and visitors may use our website only for lawful purposes and in accordance with these Terms and Conditions.
The following activities are prohibited:
17. B2B Transactions
Where a customer acts as a business, additional terms may apply to the relevant transaction.
B2B customers may be subject to individually agreed quotations, payment terms, delivery conditions, minimum order quantities, warranty arrangements, or other commercial conditions.
Where individually agreed contractual terms conflict with these Terms and Conditions, the individually agreed terms shall prevail to the extent legally permissible.
18. Force Majeure
We shall not be responsible for delays or failures to perform our obligations to the extent caused by circumstances beyond our reasonable control.
Such circumstances may include:
19. Applicable Law
These Terms and Conditions are governed by the laws of the Federal Republic of Germany, subject to mandatory consumer protection provisions that may apply to consumers residing in another country.
20. Jurisdiction
For B2B customers, the place of jurisdiction shall be determined in accordance with applicable German law, unless mandatory statutory provisions provide otherwise.
For consumers, mandatory statutory jurisdiction rules shall apply.
21. Alternative Dispute Resolution
We are not generally obligated to participate in dispute resolution proceedings before a consumer arbitration board unless such an obligation applies to the specific transaction or is expressly accepted by us.
Consumers may have access to statutory dispute resolution mechanisms available under applicable law.
22. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the validity of the remaining provisions shall not be affected.
The invalid or unenforceable provision shall be replaced or interpreted in accordance with the applicable law to the extent necessary to achieve the intended legal and commercial purpose.
23. Amendments to These Terms
We may update these Terms and Conditions where necessary to reflect changes in our business, services, legal requirements, or technical developments.
The version applicable to a particular purchase or contract shall be the version valid at the time the relevant contract was concluded, unless otherwise required or agreed by law.
24. Contact
If you have any questions regarding these Terms and Conditions, orders, products, or contractual matters, please contact us:
RAK Enterprise GmbH
Wiesendamm 15 u. 17
13597 Spandau (Berlin)
Germany
Telephone: +49 152 15065906
Email: info@rakenterprisegmbh.com
RAK Enterprise GmbH is a premium electronics trading company based in Germany, built on trusted partnerships, quality products, and global opportunities. We are committed to creating lasting business relationships and connecting with partners who share our vision for growth and excellence.
Get in touch with our team—we’re always open to building new connections, exploring new opportunities, and creating value together.
Lübecker Str. 51 10559 Berlin
Wiesendamm 15 u. 17
13597 Spandau (Berlin)
VAT : DE354152101
RAK Enterprise GmbH, based in Berlin, is registered in the commercial register with the legal form of a limited liability company. The company is listed at the Local Court 14057 Berlin under the commercial register number HRB 215349 B.
© RAK Enterprise GmbH. All rights reserved.